Return, Refund & Exchange Policy
At FLEEPT®, we take pride in the quality of our products. Please read our Return, Refund & Exchange Policy carefully before making a purchase.
Returns
Due to the nature of personal care and wellness products, we do not accept returns once the product has been opened or used.
Returns will be accepted only in the following cases:
You received a damaged product
You received an incorrect product
To be eligible for a return request:
The product must be unused, unopened, and in its original packaging
The request must be raised within 48 hours of delivery
Refunds
Refunds are applicable only after the returned product has been received and inspected by our team.
If approved, refunds will be processed to the original payment method
Refund processing may take 5–7 business days after approval
Shipping charges (if any) are non-refundable, unless the error occurred from our side
Exchanges
We offer exchanges only for damaged or incorrect products, subject to availability.
Exchange requests must be raised within 48 hours of delivery
The product must be unused and in its original packaging
Exchange processing time may vary depending on stock availability
Non-Returnable & Non-Refundable Items
The following items are not eligible for return, refund, or exchange:
Opened or used products
Products damaged due to customer mishandling
Orders placed with incorrect details provided by the customer
How to Raise a Request
To initiate a return, refund, or exchange request, please contact us with:
Order ID
Clear images of the product and packaging
Reason for the request
Email: support@fleept.com
Important Note
FLEEPT® reserves the right to approve or reject any request based on inspection and policy guidelines.